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Privacy Policy

 

The Ambassador Room, part of The Chicago Hotel Collection, is committed to protecting the privacy of our guests and website visitors. We do not sell or rent your personal information to third parties. This Privacy Policy explains how we collect, use, and safeguard your information, and outlines your rights under applicable laws.

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Information We Collect

We collect only the information necessary to provide and improve our services, which may include:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely through our point-of-sale system, Toast)

  • Information provided voluntarily (e.g., when making a reservation, RSVP, or contacting us)

 

How We Use Your Information

We use personal information to:

  • Process reservations or event RSVPs

  • Communicate with you about your booking or inquiry

  • Provide customer service and support

  • Improve our website, services, and guest experience

  • Comply with legal obligations

We do not share your information with external parties for marketing or unrelated purposes without your consent.

 

Cookies & Tracking

Our website uses Google Analytics and other optional marketing cookies to improve functionality, measure website traffic, and serve relevant advertising.

  • Necessary cookies are always enabled to allow core site features to function.

  • Marketing and analytics cookies are optional and can be disabled through your browser settings or cookie preferences.

 

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy. Payment and transaction data is stored in accordance with the Toast POS system’s retention policies and applicable legal requirements.

 

Your Rights (GDPR & CCPA)

If you are a resident of California (CCPA) or the European Union/EEA (GDPR), you have the following rights:

  • The right to know what personal information we collect and how it is used.

  • The right to access, correct, or delete your information.

  • The right to opt out of the sale or sharing of personal information (we do not sell personal data).

  • The right to restrict or object to certain processing activities.

  • The right to data portability, where applicable.

 

To exercise these rights, please contact us at:
📧 info@chicagohotelcollection.com

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Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting

 https://www.smartrecognition.com/database-opt-out/.

If you wish to opt-out of email marketing from a specific brand that we work with, such as a customer of ours, you can click on the “opt-out” or “unsubscribe” link in the footer (located at the bottom) of any marketing email you receive.

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